Kaneva is strongly committed to protecting your privacy and creating a strong and welcoming bond with our members.


This privacy policy explains the use of information collected through our website, applications, and customer service interactions. The term “personal information” as used in this privacy policy means any information that may be used to identify an individual, including, but not limited to, billing name, home or other physical address, email address, phone number or other contact information, at any location where you access Kaneva. Kaneva advises that in connection with registration, you do not need to use your full or true name for your member name. We urge everyone to take an active role in helping us protect their privacy by becoming aware of the policies you will encounter here.


  • We collect personal information and usage statistics to sustain high-quality member experiences and provide excellent member service.
  • Some information we request from you when you join Kaneva or participate in a financial transaction. Other data are gathered indirectly from website traffic, your computer hardware and Internet connection, and usage of Kaneva websites, applications, and services.
  • Except under certain limited circumstances set forth here and in the Kaneva Terms & Conditions posted at http://www.kaneva.com/overview/termsandconditions.aspx, Kaneva does not disclose your personal information to any third parties without your permission. Kaneva may disclose your personal information if required to do so or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Kaneva, the Kaneva website or any Kaneva member; (b) protect and defend the rights or property of Kaneva, The Virtual World of Kaneva, or the members of The Virtual World of Kaneva; or (c) act in urgent circumstances to protect the personal safety of members of the Kaneva website, The Virtual World of Kaneva, or the public. In addition, if Kaneva should ever merge with or be acquired by another company, or file for bankruptcy, Kaneva may sell the information you provide to us on this site to a third party or share your personal information with any company with whom we merge.
  • You will have the ability to update the personal data you provided to us during registration from the Kaneva website or by contacting us at the Support Center after you sign into the Kaneva web site.
  • Kaneva will update this privacy policy in a timely fashion when any changes occur.

The privacy policy that follows applies to the Kaneva site and other Internet-accessible Kaneva-branded services that incorporate this policy (although we will refer here only to Kaneva to make reading this policy easier). Finally, please note that this policy applies only to Kaneva, and not to other companies' or organizations' Websites to which we link.


  • The Information We Collect and How We Collect It
  • Information Displayed to Other Users
  • Disclosing Personal Information in Profiles, Forums or in the Virtual World of Kaneva
  • How We Protect Your Personal Data
  • Notice to Those Under the Age of 14
  • Your Consent
  • How to Contact Us

The Information We Collect and How We Collect It


There are different levels of information we collect, depending upon your relationship to Kaneva.


  • Anonymous Website Visitor: If you visit our websites, we automatically record information related to your IP address, cookie information, and aggregate information on what content you access or visit. This information is collected in the background while you move around our website.
  • Mailings: If you choose to provide us personal information to subscribe to our announcements or mailing list, we collect information to provide delivery such as e-mail address, delivery preferences, and message performance statistics.
  • Registered Kaneva Member: If you choose to register as a Kaneva member on our website, we will track and monitor site usage and aggregate usage of website features such as media views, member activity, communications, and forums. This is in addition to the personal data collected during the registration process.
  • Virtual World of Kaneva Member: If you install or use the Virtual World of Kaneva software, we collect and aggregate a variety of data to monitor system and simulation performance, and to verify your unique identity. This includes specific and general information about your computer hardware and Internet connection, which are stored but are not personally identifiable. We track usage of customer-service resources to ensure high-quality interactions. This is in addition to the personal data and billing information collected during the registration and billing processes.
  • Additionally, there are special situations to mention:
    • Beta Tester: If you volunteer to serve as a beta tester for pre-release software or content, Kaneva tracks bug reports and may monitor individual system performance in an effort to rigorously test pre-deployed technology.
    • Former Member: If you cease being a member for any reason, Kaneva may keep a copy of your registration and past activity in our database.
    • Response to Career Postings or Unsolicited Communications: Please note that information Kaneva receives in reference to a career posting or through unsolicited communications does not fall under the privacy terms outlined in this policy. Information from your resume will be used solely for the purposes of evaluating your candidacy for employment. Other unsolicited communications, such as email, are the property of and may be used by Kaneva as needed to fulfill business requirements.
    • Individuals Outside of the United States: Anyone using Kaneva websites, applications, or services from outside of the United States should be aware that personal information collected on the websites, applications, and services may be stored and processed in the United States or any other country in which Kaneva or its affiliates, subsidiaries or agents maintain facilities, and by using these websites, applications, and services, you consent to any such transfer of information outside of your country.

Information Displayed to Other Visitors and Members


Some information about your account is displayed to other visitors and members through your Kaneva profile and in the Virtual World of Kaneva virtual world, and this same information may be available on other sites that summarize this information, such as search engines. This information may include your first and last name, member name, age, location, date(s) of activity, interests, profile photo, whether you are currently on the website or in the virtual world, member rating information, community affiliation, and any member-generated content you have provided or added to your account. However, we will not display your actual name as submitted for financial transactions, address, or credit card or bank account numbers, except with your express permission or as otherwise permitted by this privacy policy and our terms and conditions.


Disclosing Personal Information in Profiles, Forums, or in the Virtual World of Kaneva


You may choose to disclose personal information in our online forums, your Kaneva profile, directly to other members in public or private chat, or in other manners while using the Kaneva service. Please be aware that such information is public information, may be misused by anyone accessing Kaneva, and you should not expect privacy, safety, or confidentiality in these settings.


How We Protect Your Personal Data


Kaneva complies with applicable laws and industry standards when transferring, receiving and storing visitor and member data. Access to your personal information is limited to those Kaneva employees who require the information to provide products or services to you or perform their jobs.


Only Those 14 or Older May Register


Kaneva does not collect information from children ages 13 or younger because only those individuals who are 14 years of age or older are permitted to register. Registration for our website and/or Virtual World of Kaneva service requires entry of a valid and eligible Date of Birth.


Your Consent


Periodically we may need to update our privacy policy to reflect changes in the types of information we collect, the means we use to collect information, and/or our usage of collected information. When this occurs, we will make reasonable efforts to alert you to these changes. Your use of the Kaneva websites and/or any Kaneva products or services noted above signifies your assent to this Kaneva Privacy Policy.


How to Contact Us


Kaneva welcomes your questions and comments relating to privacy. Please direct any communications at http://www.kaneva.com/overview/contactUs.aspx.


You may also contact Kaneva through US Postal Mail at:


Kaneva, Inc.
5901-C Peachtree-Dunwoody Rd. NE
Atlanta, Georgia 30328


Last updated: May 20, 2008