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FAQs
General Questions  |  Starting A Community  |  Uploading Media  |  Sharing Media  |  Copyrighted Content  |  Troubleshooting


To make it easy for you to use Kaneva, we have organized a series of common questions into the FAQ  below.   If we have not addressed your question, please let us know via our Feedback form.   Your opinion and suggestions are important to us.

 

1.   What is Kaneva?

Kaneva is the online “canvas” where anyone can showcase and share their passions, interests and talents with the world. 

A truly innovative Social Entertainment Network, Kaneva fuses self expression through the creative sharing of  media with the power of social networking and the imaginative forum of a 3D Virtual World to offer an interactive  entertainment experience like never before. 

Whether it's creating their own easily customizable Profile all about them or a topically rich Community,  Kaneva provides our members with the ability to share, comment, rave, tag and search a wide range of media  including videos, blogs, photos, music/audio, games. Members can also interact, socialize and experience this  same media “in world” – in the 3D Virtual World of Kaneva. Kaneva is closely connecting people through media --  giving the community the ability to find, meet and socialize with one another around their passions and  interests in a way that is exciting, fun and rewarding. 


2.   How do I become a member?

It’s easy and free to join now.   All we require is your email address to enable enhanced communications  with other Kaneva members and our communications with you. Just click Join at the top of Kaneva’s home page,  or go here.  


3.   What is the Virtual World of Kaneva?

Currently in private beta opening up to select invitees starting this fall, the Virtual World of Kaneva  is a vast 3-D virtual world where thousands of people will be able to simultaneously explore, socialize  and be entertained like never before.  The Virtual World features a persistent and expanding world,  which allows players to develop their own characters, attributes and possessions over the course of  play. Players may also meet and interact with other players online, forming virtual friendships and  communities.  Sign up today to become a Kaneva member and get on the Invite Request List. Get involved  to increase your chances of receiving an invite sooner. Some ideas to boost your spot on the list:

  • Get friends to join your Kaneva Profile
  • Get your Kaneva Profile raved
  • Personalize your Profile with a cool theme
  • Upload media items
For more details, see our World of Kaneva Community.


 

4.   What type of Profile can I create at Kaneva?

Kaneva provides you with free, powerful, but easy-to-use tools enabling you to create a  multimedia-rich and personalized Profile which allows you to ....   

  • Express yourself and share your passions
  • Upload and showcase your media – videos, photos, music/audio, games, and text.
  • Publish your own blog
  • Personalize your Profile with cool themes and easy to use, drag and drop widgets
  • Show your media through Kaneva’s Connected Media Module  and use the Module to publish your media anywhere on the net
  • Use Kaneva’s built-in social networking platform to share your media and Community with friends, family, colleagues and other Kaneva members
  • Rave media contributed by other Kaneva members and express your opinion on hundreds of forums


 

5.   What is a Community?

While your Profile is all about you, Kaneva Communities revolve around topics of interest, hobbies and passions,  featuring a wide variety of pre-professional and professional Connected Media. Join a Community with a topic that  interests you. Or, if you have content to share or a story to tell, it’s easy to create your own. 

Kaneva’s Communities feature:  

  • Unlimited media: videos, photos, music/audio, blogs and more
  • Complete creative freedom with customizable with drag and drop widgets
  • Non-exclusivity, maintain total ownership of your content
  • Built-in social networking platform for viral sharing, extensive friend to friend distribution, measurement and reporting 
  • Additional interactive functionality including, membership, search, tag and rave 
  • Includes Connected Media Module to play and publish media in your Communities or anywhere on the net

 

6.   What is Connected Media and how do I use the Kaneva Connected Media Module?

Connected Media is all about harnessing the power of the Internet to connect media,  people and their passions. 

Create a Profile all about you or a topically-rich Community and use Kaneva’s  Connected Media Module  to not only publish media on your Profile and Community but to place any of your  media, anywhere on the net.

Kaneva’s built-in social networking platform will enable massive viral sharing, extensive  friend-to-friend distribution and sophisticated tracking, so that you will be able to know how,  when and where your Community and media is being shared. 

Connected Media also enables you to be entertained and interact with people and media in totally  new ways. Experience a wide variety of media online, in thousands of Communities and then go way  beyond passive viewing to share, comment, rave, search, tag and join. 


7.   How do I upload my media?

It’s simple. As registered member of Kaneva, you’ll have access to your very own Profile where you  can upload video, photos, musicand even Flash games. All you need to do is click a Browse button to  locate the media file on your computer’s desktop or hard drive, then provide a title and tags to associate  with your media file, then click upload. It’s so easy, in fact, we allow you to upload as many as five media files at once.  


8.   Can I upload as much media as I want?

Yes, you can upload as much media as you likeas long as the media you feature on Kaneva  meets our Terms and Conditions.  We do ask that you limit videos to less than 100MB and less  than 10 minutes in length. 


9.   What are tags?

Tags are personal keywords which you can use to help label, define or categorize your media  (e.g. for a photo of a beach in Hawaii, you might tag it “beach, Hawaii, travel, sunset, vacation,  etc.). Kaneva users search tags just like any other keyword to find a channel, video, photo, music, or game.


10.   What is a Rave?

A Rave is how Kaneva members say, “Hey, I like this.” Click the Rave button whenever you see  something that impresses you. The people, media and channels that generate the most Raves rise to the  top of Kaneva’s Movers and Shakers lists. Here’s a tip: Rave yourself or your media to get the ball  rollingbut you can only self-rave once! 




11.   How do I interact with other Kaneva members?

Kaneva makes it easy for you to make friends with people who share your interests or just catch your eye. Here are a few things you can do:

  • Go to the People section of Kaneva and search or browse peoples’ web pages 
  • Interesting people are featured all over Kaneva. Go to their Profile and add them  as a friend, send them a message, and tell others about them.
  • Every time you see member media, you’ll be able to click on the member’s name to check out  their Community, leave them a comment, or generate a Rave to applaud their stuff.
  • Strike up a conversation! From any channel page, choose Send Message to tell them what you think!


 

12.   How do I change my password?

If you know your current password, then sign in with your email address and password, then use the menus to go  to Home > Account > General. Enter your new password, and then enter it again in the Confirm Password field to confirm spelling.

If you forgot your password, click here. You’ll need to confirm your  identity, and then enter the email address that you used to sign in. You will then receive an email to help you reset your password.


13.   How do I cancel my or my  child’s Kaneva profile and account?

To cancel an account please follow these steps:

  • Sign in with the account’s email address and password. If you don’t know the  password, you can retrieve it by clicking the “Forgot Password?” link on the  sign in box of Kaneva.com. The password will be sent to the email address used  to sign in to Kaneva.
  • Remove all content from the profile, and then type 'Remove Profile' in the  'About Me' field under Interests (this field can be reached by selecting  Account, and then selecting Interests). This change lets us know that you want  the Profile removed.
  • Next, set the Profile to Private, blocking it from public view. Select the user  name at the top right of the page, and then select Edit. Set Access to Private  and then click Submit.
  • Click Feedback and send us a message that includes the entire URL of the  profile you want to deactivate. We will then terminate the account.


 

14.   How is my privacy protected?

Kaneva is strongly committed to protecting the privacy of its members. We do not  use or disclose information about your individual visits to Kaneva or  information that you may give us on Kaneva, such as your name, address, email  address or telephone number, to any outside companies without your prior  consent. Remember that privacy is a two-way street, and it’s important for you  to protect your password and access to your member account.


15.   How can I report abuses by  members or inappropriate content?

A Report Abuse button is prominently displayed throughout the Kaneva website so  that you can alert us to any violations of our terms of use. You also go to our Feedback page to report issues.


  

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