Q: How long does it take to download the Virtual World of Kaneva?

A: Depending on your connection, it should take less than 30 minutes to download and install the Virtual World of Kaneva. Times may vary when updates are available, depending on the size of the update.

Q: Does the Virtual World of Kaneva work on a (Mac, Linux, cellphone, ...)?

A: Currently, the Virtual World of Kaneva works on the Microsoft Windows XP platform.  We do have people that run the Virtual World of Kaneva on Mac (Intel-based) computers using Boot Camp (not Parallels).  Remember, you must install XP with Service Pack 2 on your Mac when using Boot Camp.

Q: How do I let Kaneva know about bugs or make suggestions?

A: First, make sure your bug isn't already listed in the Issues and Bugs section of this channel. Then, you can best help us by providing as much information as you have to the Forums on this channel. If your issue is location-related and you're in world, type /location in the chat window and include that information in your report.

Q: Will you be making updates to the Virtual World while I am testing?

A: Yes.  During testing, we will constantly be adding content and functionality to the Virtual World. You'll receive updates automatically when you start the game. Your experience will definitely change during testing!

Q: How can I find out about events or changes that might affect me during testing?

A: We will be posting news and updates regarding testing schedules, content updates, events and other issues on this channel, so stay tuned to the news and the forums!

Q: Will I get to keep my (money, avatar, apartment, ...) after testing is completed?

A: No. During testing, it will be necessary to do periodic wipes of our database as we make changes, due to testing requirements. In later stages of testing, we may reach a “point of persistence” where assets may be carried over to launch, but that’s not something we can commit to at this time.